When your organisation can communicate effectively, across multiple languages, your impact will truly be felt.
Why Connecting Now?
Protect the vulnerable in your community
Partnering with an expert team whose sole focus is providing a language service provides protection for your customers - especially those with complicated financial, health and welfare issues. Connecting Now gives you the confidence that your customer is being looked after in a language they understand.
Our phone interpreting services are accessible all day, every day and, by offering setups with no mandatory system integrations and pin free interpreter access, our qualified language practitioners can be accessed swiftly and effortlessly.
Mitigate risk through independence of process
When you partner with a credible language service provider, you get consistent quality of service, with constant QA evaluation.
Partnering with a business who can speak to your customer in their own language helps to protect both parties from the risk of breaches in compliance and governance. For industries regulated by independent bodies, providing this level of language support is a necessity, not a luxury.
Our people make us successful and are empowered to deliver great outcomes every time.
Our goal is to deliver reliable services with flexibility, agility and speed whilst never compromising on quality.
Honesty and integrity is integral across our business within every individual action taken or corporate decision made.
We work as a trusted partner and collaborate to deliver value. Our partners are our customers, our interpreters, and our suppliers.
Our goal is to deliver market leading solutions that are easy to access, underpinned by innovative technology solutions.
Our trusted network
Connecting Now is a wholly owned subsidiary of QPC who have provided Contact Centre solutions in Australia since 2002. QPC is a Gold Partner of Genesys and has extensive experience with the implementation, support, and management of some of Australia’s largest contact centres. We have teams in Melbourne, Sydney, Brisbane, Adelaide and Perth.
A little about QPC
QPC is one of three Gold Partners in Australia and provides support & services to one of the other Gold partners.
QPC has the largest certified engineering resource of any Partner in the region, and with the most years of experience in the Genesys solutions.
QPC has the largest PureConnect / Genesys Cloud customer base of any Partner in the region. QPC was awarded the “Genesys Cloud Partner of the Year 2019”
QPC was awarded the “Genesys APAC Partner of the Year for 2020”
QPC was awarded the "Genesys APAC Migration Partner of the Year 2021"
Connecting Now is a part of an established company with an award winning heritage in bringing technology solutions to Australia and New Zealand's largest companies and government departments, including Lumo Energy, Vicroads, and Diabetes Australia.
Our broad customer reach across both Connecting Now and QPC allows us the opportunity to apply industry best practices learned over years of consulting with large enterprise and government entities. We have a large onshore consulting team with offices in Melbourne, Sydney, Adelaide and Brisbane.
Synergy Enterprise Solutions
A trusted contact centre solutions integrator, Synergy delivers flexible, scalable and personalised solutions that delight customers & empowers teams.
Twilio works in the background to bridge the gap between web-based applications and telephones.
Microsoft’s mission and values are to help people and businesses throughout the world realise their full potential by doing more with technology.
Coviu is the Australian Government's video telehealth platform of choice and delivers effective and efficient telehealth outcomes.
Forward-thinking technology solutions
Our goal is to deliver market leading solutions that are easy to access, underpinned by innovative technology solutions. With experience across a range of technologies, the Connecting Now platform is powered by Genesys, the world leader in providing secure, resilient, and compliant customer experience solutions. This platform provides an always-on service accessible 24x7x365 and is backed by our partnership with QPC Australia, our key partner in delivering our interpreting service to you.
ISO 9001:2015 Certified
As part of our ongoing commitment to continuously improve the quality of our products and services and consistently meet the needs and expectations of our clients, Connecting Now has obtained certification to certify that we conform to the requirements of ISO 9001:2015 Quality Management Systems.
We have committed to having in place the right people, processes and systems to ensure our clients' success is at the forefront of every action we take.
Request a demo and see why so many organisations choose Connecting Now as their language service provider
We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.