Our People
Are YourPeople
Connecting Now connects your customers with over 1,500 expert translators when they need it, where they need it.
Our people come from the same communities your customers do. They speak over 100 languages and dialects, enabling your customers to communicate easily and be understood with respect to your own cultural values.
Phone & Video Interpreting, whenever it is needed.
Our phone and video interpreting services are accessible all day, every day, so your customers can listen and be heard in their language and dialect when and where they need you. Our pin-free interpreter access service means a qualified language practitioner is always just a hassle-free call away.
Quality Assured at every touch point
Connecting Now monitors call quality and translation experience continuously, so you and your customers can be assured of seamless service at the highest standard in over 100 languages and dialects.
Partnering with Connecting Now means your organisation can speak to your customers in their own languages, ensuring everyone is clearly understood For industries regulated by independent bodies, and companies seeking to engage the 27% of Australian's who don't speak English as a first language, providing this level of language support ensures clear communication and avoids breaches in compliance and governance.
Our Values
Our People
Our people make us successful and are empowered to deliver great outcomes every time.
Our Reliability
Our goal is to deliver reliable services with flexibility, agility and speed whilst never compromising on quality.
Our Transparency
Honesty and integrity is integral across our business within every individual action taken or corporate decision made.
Our Partnerships
We work as a trusted partner and collaborate to deliver value. Our partners are our customers, our interpreters, and our suppliers.
Our Service
Our goal is to deliver market leading solutions that are easy to access, underpinned by innovative technology solutions.
Part of a Trusted Network
Connecting Now is a wholly owned subsidiary of QPC who have provided Contact Centre solutions in Australia since 2002. QPC is a Gold Partner of Genesys and has extensive experience with the implementation, support, and management of some of Australia’s largest contact centres. We have teams in Melbourne, Sydney, Brisbane, Adelaide and Perth.
A little about QPC
- QPC is one of three Gold Partners in Australia and provides support & services to one of the other Gold partners.
- QPC has the largest certified engineering resource of any Partner in the region, and with the most years of experience in the Genesys solutions.
- QPC has the largest PureConnect / Genesys Cloud customer base of any Partner in the region. QPC was awarded the “Genesys Cloud Partner of the Year 2019”
- QPC was awarded the “Genesys APAC Partner of the Year for 2020”
- QPC was awarded the "Genesys APAC Migration Partner of the Year 2021"
Connecting Now is a part of an established company with an award winning heritage in bringing technology solutions to Australia and New Zealand's largest companies and government departments, including Lumo Energy, Vicroads, and Diabetes Australia.
Our broad customer reach across both Connecting Now and QPC allows us the opportunity to apply industry best practices learned over years of consulting with large enterprise and government entities. We have a large onshore consulting team with offices in Melbourne, Sydney, Adelaide and Brisbane.
Our Partners
